Refund Policy

Paddle acts as the authorised reseller for purchases of software and other digital products created by thousands of software developers ("Suppliers").

Unless required by applicable law, all Transactions are non-refundable and non-exchangeable. Paddle may issue refunds on a discretionary basis (see section 7 below) or if you exercise an applicable statutory withdrawal or refund right (see section 2 below).

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour. This Policy does not affect consumer rights in relation to Products which are not as described, faulty or not fit for purpose.

Where local consumer protection laws grant unconditional "withdrawal" rights, those rights apply and override this Policy.

2.1 European Union / EEA / Switzerland / United Kingdom

Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund. The right to withdraw applies to one-off purchases and to the first payment under a Subscription contract.

2.2 South Korea / Brazil / China / Canada

Consumers have a 7-day unconditional right to cancel digital content or services after delivery and receive a full refund.

To withdraw, cancel and/or request a refund, contact Paddle using one of the following methods:

• Use the "View receipt" or "Manage subscription" link in your Transaction confirmation email;
• Submit a request via the support link provided in your receipt or within your account’s billing page; or
• Visit paddle.net and select the "Request refund" option.

If the Supplier fails or unreasonably delays in delivering the Product due to technical issues, you are entitled to a replacement or refund of the relevant Charges paid.

If you experience persistent technical issues or a material defect that prevents you from accessing the features as described, please contact the Supplier first. If the issue cannot be resolved, contact Paddle’s support team.

Add-ons linked to a main Subscription expire when the main Subscription ends. Items that are delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

We encourage you to contact Paddle directly prior to disputing a Charge or raising a chargeback request with your bank or card issuer. This often results in faster resolution.

If you initiate a chargeback or payment reversal, access to the relevant Product may be temporarily suspended while the matter is reviewed.

Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your Transaction date. Submission of a request does not guarantee a refund.

Paddle may update this Policy from time to time. The version in effect at the time of your Transaction governs that transaction.

This Policy is subject to the governing law, complaints and disputes provisions set out in the Paddle Buyer Terms and Conditions.