User Data Deletion Policy & Instructions
Instructions for requesting user data deletion, revoking connected platform permissions, and checking deletion request status.
1Overview & Commitment to User Data Deletion
GramPixel is committed to ensuring full control over your personal data. In accordance with global privacy regulations (including GDPR and CCPA) and platform developer standards, we provide straightforward, transparent, and secure mechanisms for requesting the erasure of your personal data at any time.
Whether your account was created directly or authorized through a third-party social network or identity provider, you have the right to revoke all granted permissions and request permanent deletion of all data associated with your user identity.
2Method 1: Request Deletion via Connected Platform Settings
If you authorized GramPixel through an external identity provider or connected social network account, you can initiate an automated data deletion request directly from your external account settings:
- Open the profile settings of the external platform you used to authenticate or connect with our application.
- Navigate to Settings & Privacy → Settings → Apps and Websites(or the equivalent "Connected Accounts / Third-Party Apps" section).
- Locate GramPixel in the list of active applications and click Remove.
- Access the View Removed Apps and Websites tab, select GramPixel, and click the Send Request button to trigger the automated user data deletion request.
- Your connected platform will immediately dispatch a secure signed callback to our system containing your app-scoped user identifier.
- Our server validates the request signature, initiates immediate data purging, and returns a unique alphanumeric confirmation code along with a tracking URL to check the status of your deletion request.
3Method 2: In-App Account Deletion via Dashboard
If you have direct access to your GramPixel account workspace, you can trigger self-service erasure:
- Log in to your GramPixel dashboard.
- Navigate to Settings → Account → Delete Account.
- Review the notice and confirm account deletion.
Notice: Account deletion immediately terminates all tracking links, stops bot webhooks, and schedules linked data for permanent removal.
4Method 3: Direct Privacy Support Request
If you no longer have access to your account or prefer assistance from our privacy team, you can email us directly:
- Send an email to privacy@grampixel.com with the subject line "Data Deletion Request".
- Include your registered email address, workspace ID, or your platform-scoped user identifier (ASID / User ID).
- Our Data Protection Officer will process your request promptly, issue a confirmation number, and confirm completion within statutory deadlines.
5Scope of Deleted Data & Statutory Exceptions
Upon receiving a validated deletion request, GramPixel permanently removes:
- External platform user identifiers (app-scoped IDs, page-scoped IDs, and authorization tokens)
- Profile attributes including name, email address, avatar images, and login credentials
- Configured tracking parameters, bots, channel links, and custom domains
- Raw click logs, event metadata, and conversion sessions (either purged or completely anonymized)
Legitimate Justification for Retained Records
In accordance with applicable regulatory frameworks, we may retain certain limited records where legitimate statutory justification exists. Specifically:
- Financial and billing records: Invoices, transaction IDs, and tax documents are retained for up to 7 years to satisfy statutory accounting, anti-fraud, and tax audit compliance requirements.
- Security and audit logs: Anonymized server logs and fraud prevention records may be retained for up to 30 days solely for system security and incident forensics.
6Processing Timeline & Technical SLA
| Stage | Timeline | Action Taken |
|---|---|---|
| Callback Acknowledgement | Immediate (< 2 seconds) | Signed request verified, unique confirmation code generated |
| Access Revocation | Immediate | OAuth tokens invalidated, active sessions terminated |
| Operational Purge | Within 30 days | User records, tracking configurations, and personal data erased |
| Backup Rotation | Standard cycle (up to 90 days) | Encrypted backups overwritten through normal lifecycle rotation |
7Check Your Deletion Request Status
If you initiated an automated deletion request via a connected platform or received a confirmation code from our privacy team, you can verify the status of your request below:
Data Deletion Request Status Verification
Enter your alphanumeric confirmation code to verify request status
Still have questions about our User Data Deletion Policy & Instructions? Contact our legal team.