Understanding Usage Limits & Overages
Billing & Plans · 3 min read
What Counts as an Event?
Every tracked interaction counts as one event: page views, visits, bot starts, channel joins, custom events, and postback deliveries.
Plan Limits
- Basic - 100,000 events/month
- Starter - 300,000 events/month
- Pro - 1,000,000 events/month
- Scale - 2,500,000 events/month
- Agency - 10,000,000 events/month
- Enterprise - Custom limits
What Happens at the Limit?
When you reach 80% of your limit, you'll receive an email notification. At 100%, overage billing kicks in - additional events are billed at your plan's overage rate.
Monitoring Usage
Check your current usage in Billing → Usage. The usage bar shows consumed vs. available events with a projected end-of-month estimate.